The app is very easy to use and your new team members can start replying within several minutes of training.
Every email that starts a new conversation becomes a ticket. Assign tickets to your team members and track status of each conversation.
- One ticket is one message thread.
- Edit, merge, delete, and share tickets.
- A ttach files easily by drag and drop.
- For common questions, reply with a predefined answers and save time.
Quickly find any ticket by subject, ID, contacts name, and email. Or filter by status, asignee, and tag.
When you reply from SupportYard, a customer receives a clean email. It feels personal, simple, and requires no extra login. It's just like a regular email correspondance.
Everything you do in SupportYard is secure and your data is safe at all times.