Quickly scan conversation history and respond to each customer email with utmost efficiency.
Save common searches and access them quickly in the future.
Reply with a predefined answers (canned responses) to common questions and save time.
Creating and editing a canned response is very simple.
Merge tickets when they're a part of the same conversation.
Get email notifications on new ticket, reply, or assignment.
Include agent's signature in each email.
Create autoresponders to let customers know you received their email or whatever else you want to communicate.