Easy collaboration between multiple agents so your team always knows who responds to whom and there's no collision.
Add new contacts easily.
Contact's profile lists every conversation you had with them.
Assign the right team member to help your customers.
Subscribe multiple people to a ticket so they get a notification every time there's a new message.
Use private messages that customers don't see for leaving notes and internal collaboration.
Agent Colision Detection prevents a reply to the same ticket from multiple people.